FAQ

Frequently Asked Questions

Shipping

How much does shipping cost?
Shipping is completely FREE on all orders. No minimums, no codes needed.

How long does shipping take?
Most orders ship within 2–5 business days. Delivery typically takes 7–15 business days depending on your location. Some items marked "Fast Delivery" ship sooner.

Do you ship internationally?
Currently we ship within the United States. We're working on expanding to more countries soon.

Orders

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Use it to follow your package's journey.

Can I cancel or change my order?
If your order hasn't shipped yet, email us as soon as possible at thomasvstultz@gmail.com and we'll do our best to accommodate changes.

Sizing

How do I find my size?
Each product page includes a size chart. Please note that our sizing follows Asian standards, which tend to run 1–2 sizes smaller than US sizing. We recommend sizing up for the best fit.

What if my item doesn't fit?
No worries — check our Return & Refund Policy for exchange options.

Payments

What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and Venmo.

Is my payment information secure?
Absolutely. All transactions are encrypted with SSL technology and processed through Shopify's secure payment system.

Other

How do I contact you?
Visit our Contact page or email us at thomasvstultz@gmail.com. We respond within 24 hours on business days.